Hi and thank you for renting a laptop computer from us. We strive hard to make sure all our laptops are in great working order before shipping them out to you the customer. However, if you encounter a problem, or need additional help we'll be glad to help.

If you would like to speak to us directly, please call us at 1.718.778.1467

Be sure to check the links below to help resolve your problems.

1. I NEED DRIVERS!
2. THE COMPUTER FROZE!
3. IT WON'T TURN ON!
4. WHERE IS MY MODEM?
5. I CAN'T CONNECT TO THE INTERNET!
6. THE POINTING STICK MOUSE SEEMS TO BE STUCK!

Well… we try very hard to load all necessary drivers for your laptop prior to shipping, but sometimes we make mistakes and your patience is truly appreciated.

Below you will find links to some of the various drivers you might need. If you don't see the link or don't know what to look for please call us at 1.718.778.1467

1. HP

2. Dell

3. Sony

4. Toshiba

5. IBM

6. Apple

7. Xircom

Simple and pleasant! I hope you enjoy our service and thank you for your time.

This problem doesn't happen often, and we really have no way of knowing what causes it. It's possible that the software running caused it or that the computer just had enough for now. Either way, the answer is to "reboot".

You can reboot the machine by pressing "Ctrl" + "Alt" + "Delete" together (at the same time) or by turning off the Laptop. After the machine is off - feel free to turn it back on and enjoy.

If the problem persists, the software being used is probably the problem. You might think of not using that software, or upgrading the laptops RAM to better accommodate it.

Always check the software specs. before trying to run it on any computer.

You got me!!!  All of our machines leave the warehouse completely tested and in perfect working order. It is conceivable that during shipping the laptop got banged around and might require servicing. We try very hard to make sure that the laptop you receive meets your approval and will refund the rental cost (not shipping) or send a replacement at no cost to you if it doesn't.

Please call us at 1.718.778.1467 if you are unhappy or require a replacement.

Thank you for renting from us, and we appreciate your understanding.

Most of the PC laptops we rent have a "PCMCIA" modem. That means, it is a card that slides into a slot on the side of the laptop. Depending on your laptop, it would either be on the left or right side of the machine. A few PC laptops do however have "internal" modems, and would allow you to plug a regular phone cable (RJ-11) directly into the laptop. All of the Apple laptops we rent have "internal" modems.

To locate the internal modem, look all around the laptop sides (including the back flip down panels) for a regular phone jack. Yeh that's it! (Make sure not to mistake the Network Jack for the Phone Jack)

To locate the PCMCIA modem, look at the left or right side of the laptop for a slot with a card in it. You may need to attach a special "cable" that is designed to fit into that specific modem. Or, you might be able to plug a regular phone cable (RJ-11) into it.

If you need to attach a special cable, we most probably included it with your order. We do make mistakes, and would be happy to send one to you if you can't find yours. Otherwise, it is pretty simple, as it will only fit in one of the slots on the modem (the other slot might be for a network cable)

If your modem allows you to directly plug a regular phone line into it, then it would have a push button, that would eject a small phone jack for you to insert a regular line into.

 

Then how did you get to this site now!!!! LOL

Did you order a modem?

Please give us a call at: 1.718.778.1467, we'll be happy to help you.

This problem occurs when you try to swap the CD drive and the Floppy drive while the machine is on. If that's the case, try rebooting the laptop (Ctrl+Alt+Delete) or by just turning it off.

Firmly insert the drive you intend on using and turn the laptop back on.

If that doesn't solve the problem, please call us at: 1.718.778.1467 we would be happy to help you.